click here if you need help with housing
click here to find out what it's like living with us

click here to donate

click here for our factsheets

spacer image

back arrow imageWhat We Do

Housing Advice

How do we help?

Who is in the team?

How to access advice

The Advice Service offers LGBT people of all ages advice and support in all areas of housing. Your problems may be related to your sexuality, or may not be. In all cases however, you can be confident of speaking to a worker who is friendly, approachable and professional.

You can contact us with any housing problem. Below are some examples of some of the most common problems we deal with:

  • homelessness
  • young people who have problems with their families
  • relationship breakdown
  • homophobic harassment
  • homophobic violence
  • domestic abuse
  • transfer applications
  • legal queries
  • eviction
  • succession (inheriting your tenancy)
  • housing benefit

How do we help?

When we first speak to you, we will give you time to explain what your problem is and what action you have taken so far. You may just need some basic advice, or you may need more in-depth help. If we can identify a particular area where we might be able to help you, we will ask you some specific questions about your housing problem and your needs. We’ll use this information to assess whether we can offer you any longer term help. We may be able to allocate a specific caseworker who will work with you to resolve your housing problem.

A caseworker might help you in a number of ways, which might include:

  • offering you legal advice
  • referring you to supported housing projects
  • writing letters on your behalf
  • accompanying you to meetings
  • advocating for you with third parties
  • making a homeless application for you
  • helping you fill in forms such as transfer, medical or housing benefit

Back to top

Who is in the team?

The team has a number of specialist workers, who are:

Andrew Willson: Housing Advice Worker
Andrew assists clients with a wide range of housing problems. His particular experience includes specialist knowledge of working with clients with learning difficulties and issues for transgender clients.

Sade Olushanu: Housing Advice Worker and BME specialist
Sade assists clients with a wide range of housing problem, Sade is available to clients who would prefer to see a member of staff from the black and minority ethnic communities.

Maria Sookias: Housing Advice Worker
Maria assists clients with a wide range of housing problems. She works in partnership with other organisations to help clients find the best solutions to their housing difficulties.

Anne-Marie Wignall: Housing Advice Worker and Young People specialist
Anne-Marie assists clients who are under twenty-five years old, Anne-Marie has particular expertise in working with young people and works to build relationships with partner agencies to ensure we are able to make suitable referrals.

Back to top

How to access advice

In person

Stonewall Housing runs a number of drop-in surgeries around London. These provide an opportunity to just pop in and speak with a worker face-to-face for about 15 minutes. This will give you a chance to get basic advice and find out what your options are. If we think we can help you further, we will arrange a time to speak to you in more detail.

Below is a list of times and places for the surgeries. Most surgeries are for any LGBT person who wants advice. The last surgery listed is specifically for black and minority ethic LGBT people:

Every Monday
2.00pm – 3.30pm
London Friend, 86 Caledonian Road, N1

Every Wednesday
5.30pm – 7.00pm
Contemporary Urban Centre Soho, 13a Great Chapel Street, W1

Every Thursday
2.00pm – 3.30pm
St Giles Centre, 64-68 Camberwell Church Street, SE5

2nd Thursday of the month
surgery for black and minority ethnic LGBT clients
5.00pm – 7.00 pm
Peckham Pulse, 10 Melon Road, SE15

Back to top

On the phone

Our advice line is available to any LGBT person who needs housing advice. The number is 020 7359 5767. The advice minicom number is 020 7359 8188

The advice line is open:

Monday – 10.00am – 1.00pm
Tuesday – 2.00pm – 5.00pm
Wednesday 2.00pm – 5.00pm
Thursday 10.00am – 1pm
Friday 10.00am – 1pm

If you need housing advice and you are experiencing domestic abuse, you can also contact our Domestic Abuse Worker at Broken Rainbow on the 1st and 3rd Thursday of the month 10.00am – 1.00pm, at Broken Rainbow, on 08452 60 44 60.

Back to top

website by fluffypinkmeringue. Click here to go to their website