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Housing Advice

The Advice Service offers LGBT people of all ages advice and support in all areas of housing. Your problems may be related to your sexuality, or may not be. In all cases however, you can be confident of speaking to a worker who is friendly, approachable and professional.

You can contact us with any housing problem. Below are some examples of some of the most common problems we deal with:

homelessness
young people who have problems with their families
relationship breakdown
homophobic harassment
homophobic violence
domestic abuse
transfer applications
legal queries
eviction
succession (inheriting your tenancy)
housing benefit

How do we help?

When we first speak to you, we will give you time to explain what your problem is and what action you have taken so far. You may just need some basic advice, or you may need more in-depth help. If we can identify a particular area where we might be able to help you, we will ask you some specific questions about your housing problem and your needs. We’ll use this information to assess whether we can offer you any longer term help. We may be able to allocate a specific caseworker who will work with you to resolve your housing problem.

A caseworker might help you in a number of ways, which might include:

offering you legal advice
referring you to supported housing projects
writing letters on your behalf
accompanying you to meetings
advocating for you with third parties
making a homeless application for you
helping you fill in forms such as transfer, medical or housing benefit

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Who is in the team?

The team has a number of specialist workers, who are:

Michael Nastari: Youth Network (Jigsaw) Co-ordinator /Housing Advice Worker: Michael assists young clients a wide range of housing-related issues. Jigsaw is a partnership with other organisations including the Albert Kennedy Trust and Pace.

Maria Sookias: Housing Advice Supervisor and Domestic Abuse specialist adviser: Maria assists clients with a wide range of housing problems, and specialises in clients with Domestic Abuse issues. She works in partnership with other organisations to help clients find the best solutions to their housing difficulties.

Anne-Marie Wignall: Housing Advice Worker: Anne-Marie works with LGBT people of all ages offering generic housing advice.

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How to access advice

In person

Stonewall Housing runs a number of drop-in surgeries around London. These provide an opportunity to just pop in and speak with a worker face-to-face for about 15 minutes. This will give you a chance to get basic advice and find out what your options are. If we think we can help you further, we will arrange a time to speak to you in more detail.

Below is a list of times and places for the surgeries. Most surgeries are for any LGBT person who wants advice. The last surgery listed is specifically for black and minority ethic LGBT people:

Every Monday
2.00pm – 3.30pm
Contemporary Urban Centre, 13a Great Chapel Street, London, W1F 8FL

Every Wednesday
2.00pm - 3.30pm Origin Housing, St Richards House, 110 Eversholt Street, London, NW1 1BS

Every Thursday
2.00pm – 3.30pm
Lighthouse South London, 14-15 Lower Marsh, Waterloo, London, SE1 7RJ

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On the phone

Our advice line is available to any LGBT person who needs housing advice. The number is 020 7359 5767. The advice minicom number is 020 7359 8188

The advice line is open:

Monday – 10.00am – 1.00pm
Tuesday – 2.00pm – 5.00pm
Wednesday 2.00pm – 5.00pm
Thursday 10.00am – 1pm
Friday 10.00am – 1pm

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