Work for us

We're recruiting for three new roles at Stonewall Housing


Salary £27,613 (Incl. ILW) (Fixed Term Contract 1 yr)

We are currently looking for an experienced Domestic Abuse Case Worker to provide pro-active service and advice to LGBT+ survivors of domestic violence and keep them and their children safe.

Ideally you will have experience of working providing advocacy to homeless people, and with people who are or have been the victim of domestic abuse. You will also have experience of supporting lesbian, gay, bisexual and trans people and those who identify as another sexual/gender minority (LGBT+) who have faced LGBT discrimination, violence or hate crime.

Download the application pack, application form, equal opportunities form and organisational structure diagram.


Salary £14, 695 (pro rata) (Incl. ILW) (FTE £29,390)

We are currently looking for a quality and service improvement coordinator to maintain and improve the quality of our LGBT+ services through the tracking of cases and mapping the user journey.

This is a unique role to work alongside the Director of Services to map and improve our LGBT+ service user’s experiences both internal and externally.  The worker will be responsible for reviewing the advice and support services so that the organisation can ensure the highest possible standards are being achieved.

This role has no main direct caseload responsibilities, but aims to assist the improvement of our services and their integration with other voluntary and statutory provision, through evidenced based practice review meetings, and data capture and analysis.

Download the application pack, application formequal opportunities form and organisational structure diagram. 

(this post is funded through London Councils). 



Salary £11,435 (Incl. ILW) (Fixed Term Contract 1yr) (FTE £22,870)

We are currently looking to recruit a part-time LGBT+ Domestic Abuse Peer Support Worker. You will be working to aid recovery through group work, peer support and other activities for people who identify as lesbian, gay, bisexual or trans, who are survivors of domestic abuse, working as part of a team, and providing support to people at all stages of their journey through Stonewall Housing services.

Download the application pack, application formequal opportunities form and organisational structure diagram.

Deadline for all posts: 18th May 2017 (midnight) 

(Shortlisting 19th May 2017)


Domestic Abuse Advocate – 22nd May 2017

Peer Support Worker –22nd and 23rd May 2017

Quality and Service Improvement Coordinator – 23rd May 2017

Submit applications to


Posted on 4 May 2017 by Bob Green

Category services LGBT domestic violence advice

Reaching Out

We've been working in partnership with Royal Association for Deaf people (RAD) to develop the 'Reaching Out' project. The aim of the project is to provide education and awareness around hate crime and domestic abuse within London's Deaf Community. The project is open to all Deaf people living in the London boroughs, but we will be sharing our knowledge of working with Lesbian, Gay, Bisexual and Transgender people including young LGBT+ people. Watch this short film about the project:


You can find our more about the project here:

Posted on 7 November 2016 by Hamish McDonald

Category LGBT domestic violence advice

Stonewall Housing Customer Charter

What you can expect from us:


1. We will listen to you  


  • We will respond to your initial enquiry within 2 working days
  • We will make time to listen to you
  • We will be polite, empathetic and try our best to understand your needs
  • We will arrange an interpreter for you if required
  • If you tell us we have made a mistake we will try our best to fix it and admit when we have got it wrong


2. We will respect you


  • We will not judge you
  • We will respect how you identify and use terms and pronouns that you feel comfortable with
  • We will respect your confidentiality and won’t share your personal information without your consent


3. We will be here for you


  • If we need to meet with you to discuss your case we will do this as soon as possible
  • We will make sure you aware of how to access our services
  • We will be here for you and on your side


4. We will advise you


  • We will give you with sound legal advice you can trust
  • The advice we give you will be specific to you
  • We will be realistic with you about your housing options
  • We will try our best to offer advice in a way you understand


5. We will support you


  • If we advocate for you we will make sure you are in control
  • We will help you get the support you want in your life


6. What we expect from you


  • We expect you to treat our staff with respect
  • We expect you to keep us updated on any significant changes in your case
  • We expect you to be open and honest with us about your situation


Posted on 21 June 2016 by Hamish McDonald

Category services advice

Jigsaw caseworker for LGBT Young People (Under 25)

Galop and Stonewall Housing are currently recruiting to two exciting roles as part of the LGBT Jigsaw project, funded by London Councils.rnrnrn

About LGBT Jigsaw

LGBT Jigsaw is a partnership between Stonewall Housing, Galop and The Albert Kennedy Trust. We all have specialisms in working with lesbian, gay, bisexual and trans (LGBT) young people. We also work with young people who are questioning their sexuality and/or gender identity. The organisations that are part of LGBT Jigsaw have made a commitment to work together to achieve better outcomes for young people.

About the London Youth Gateway

LGBT Jigsaw is proud to be part of the London Youth Gateway. Funded by London Councils, the London Youth Gateway is a partnership between New Horizon Youth Centre, Alone in London, Depaul UK and Stonewall Housing(the LGBT Jigsaw lead agency) each established providers of services to young homeless people. For more information please visit London Youth Gateway.


Part time LGBT Jigsaw Advice Worker Stonewall Housing (ref SHJ01)

£13,551.50 including Inner London Weighting per annum
17.5 hours per week 
Scale 27 (contract until 31st March 2017)

Stonewall Housing’s services include supported accommodation, housing advice services and specialist projects that focus on youth, older people, rough sleepers and domestic violence and abuse. We also provide training, carry out research and advise at a strategic level on the housing issues affecting our communities. At the heart of our work is the aim to help people find a safe and secure home.

All positions at Stonewall Housing are filled by people who are committed to challenging direct and indirect discrimination experienced by lesbian, gay, bisexual and trans people from all sections of our communities.

Stonewall Housing’s Advice Worker will provide high quality, comprehensive housing advice and undertake casework which meets Advice Quality Standards, carrying a personal caseload of clients. The Advice Worker will work closely with other partners to ensure clients access all the services they need. The Advice Worker will prepare, deliver and evaluate group support sessions on a range of issues for young LGBT people.



Part Time LGBT Jigsaw Young Person’s Caseworker- Galop (Ref. Gal007): 

£10,841.20 including Inner London Weighting per annum
14 hours per week 
Scale 27 (contract until 31st March 2017)

Galop is London’s leading lesbian, gay, bisexual and transgender (LGBT) community safety charity. We give advice and support to LGBT people affected by homophobic and transphobic hate crime, sexual violence and domestic abuse and are a driving force in changing the way the police work with our communities.

As a partner in the LGBT Jigsaw Partnership, Galop is recruiting to the post of Young Person’s Caseworker. The Caseworker will provide emotional and practical support to, and advocacy on behalf of, young LGBT people affected by violence and abuse, or at risk of abuse. The Caseworker carries out initial assessments and refers on to both internal and other external partners, in addition to holding their own case load. The Caseworker will also carry out quarterly workshops with young LGBT people designed to raise awareness of safety, consent and rights.  The successful candidate will have experience of providing advice, advocacy and support in welfare, LGBT rights and/or domestic abuse.

The Advice worker will provide emotional and practical support to, and advocacy on behalf of, young LGBT people affected by violence and abuse, or at risk of abuse. The Caseworker carries out initial assessments and refers on to both internal and other external partners, in addition to holding their own case load. The Caseworker will also carry out quarterly workshops with young LGBT people designed to raise awareness of safety, consent and rights.


How to Apply:

Please apply with a CV and a covering letter of no more than 2 sides of A4 that demonstrates your skills and abilities for the posts as identified in the relevant Person Specification.
Please indicate in your covering letter if you wish to be considered for both positions.

For the Galop post, download the Job Description & Person Specification here.
Please mark the application –Ref. Gal007. You can submit your application by email to or post to: Galop, 2G Leroy House, 436 Essex Road, London, N1 3QP


For the Stonewall Housing post please download the Job Descriptions and Person Specifications here. Please mark the application – Ref. SHJ01. or post to: Stonewall Housing, 2a Leroy House, 436 Essex Road, London, N1 3QP

Closing date: 9 am Monday 16th May 2016
Interviews: Week commencing 23rd May 2016

If you would like an informal discussion about these post please call:
Galop: Peter Kelley on 0207 704 6767
Stonewall Housing: Michael Nastari on 020 7359 6242.


Posted on 30 April 2016 by

Category youth LGBT housing services advice

LGBT Forced Marriages:

Stonewall Housing has been funded by the Forced Marriage Unit to produce a new on-line resource that gives advice to lesbian, gay, bisexual and trans* (LGBT) people who are at risk of forced marriage. Stonewall Housing aims to improve the lives of LGBT people by providing housing advice, advocacy, safe accommodation and support. The new project will meet the growing need of young LGBT people who are threatened with forced marriage or honour based violence.

Maria Sookias – Coordinator for LGBT Domestic Abuse Forum said: “We want to highlighting the experience of LGBT people including migrants, refugees, asylum seekers and those with no recourse to public funds at risk of forced marriage by placing their experience in a global context of homophobia, biphobia and transphobia and help dispel myths that those new to the UK are responsible for the housing crisis.”

Stonewall Housing has created an online resource written in six languages: Arabic, English, French, Hindi, Kurdish, Punjabi, and Urdu. These focus on how to find accommodation, and advice on staying safe. The resource will also provide a practical step that breaks down a barrier to accessing services in two different ways; by providing information to those who may not have links to LGBT support groups, or survivor groups; and provide information to those who are in need of legal housing advice, and who are unable to approach mainstream services due to fear of outing themselves and increasing risk.

You can download the leaflet Forced Marriage. 

Download individual leaflets here:








For further information please contact:

Stonewall Housing Office: or 0207 359 6242

Posted on 21 April 2016 by

Category LGBT domestic violence advice

Update: Survey Results

Thank you to people who took part in our recent survey. The results will help evidence need and support for our advice service. The results are now available:

Summary of key findings: 

  • 84 LGBT+ Londoners took part in the survey 
  • 95% believe London’s Housing crisis is getting worse
  • 98% believe there is a need for LGBT+ specific advice, advocacy, and support services.
  • 95% believe the grants program should continue.
  • 95% believe discontinuation would negatively impact the LGBT+ communities of London.

There were also some great suggestions on what services people would like to see developed. Read the full report here. 

Posted on 1 October 2015 by

Category research older LGBT housing advice

Save your Services

London Councils are currently looking into whether the grants programme should could continue past 2017 and if so what it's priorities are. We are calling on our communities to help save our service

Thanks to London Councils funding Stonewall Housing has worked in partnership with a range of other LGBT organisations working with thousands of LGBT people across London to help them live happier, healthier and safer lives.

Our current partners under London Councils include:

Stonewall Housing


Albert Kennedy Trust


Broken Rainbow 

LGBT Switchboard 

London Councils is a key, important funder of services for LGBT Londoners. Without funding from London Councils, these vital and life-saving services for LGBT Londoners will not continue.

London Councils are currently deciding whether to continue their grants programme past 2017, and if so where cuts could be made.

Please can you respond to the consultation and help us to fight for the continuation of your LGBT services

services. It will take about 30 minutes to register and complete.
Closing date is next Friday 02.10.15.

Ways to help:

1. complete this 3 min survey  Deadline is Friday 2nd October at 10.AM

2.If you have time complete the full survery see below, this option will take about 30 mins. 

Your support will help secure future funding for LGBT people who have been through a dreadful experience..

Thank you for your support in protecting London’s LGBT services. 

We have created template with the answer that can be cut and pasted into the online survey. Feel free to adapt this to something that suits you.



LINK Visit London Councils site to complete


Please join us in campaigning to save our services. 

Posted on 28 September 2015 by Bob Green

Category youth LGBT housing supported housing services research older LGBT housing LGBT domestic violence advice

Join Our Team! #SH30/23

Application packs are now available for new roles in Stonewall Housing's team - please click below for details and note the changes to the closing date for applications.

DVA Rough Sleeping Project MC Corp Fundraiser November 2013.doc


This is number 23 in a series of 30: Stonewall Housing at 30.

Posted on 22 November 2013 by Hamish McDonald

Category advice

Anniversary year sees record numbers seeking housing advice #SH30/21

As Stonewall Housing celebrates its 30th anniversary year in 2013, our annual report shows a rise in numbers of lesbian, gay, bisexual and transgender (LGBT) people seeking housing advice and support.

More people are in housing need, living on lower incomes with higher housing costs and fewer housing options. Some of the headlines from the report:

  • 60% of callers state that their housing issue is directly related to their sexual orientation or gender identity, with the two biggest issues being domestic abuse and harassment. 
  • 25% of callers are street homeless or sofa surfing. 
  • More of our communities are experiencing family breakdown and relationship breakdown, which has risen by 40% compared to the same period last year.
  • The numbers facing eviction or repossession, living in insecure accommodation or can no longer afford their housing has increased alarmingly by 550%, while the numbers living in substandard or overcrowded housing has increased by 300%. 
  • Housing for LGBT communities cannot be considered outside of health and other personal issues. 45% of callers live with mental health problems and the number with a physical health problem increased by 20%. The number of people living with HIV has doubled since the previous year and the number with dependants and/or children has increased by 64%.
  • We have worked with a diverse range of people from all communities in London. Nearly 65% of callers identified as black, Asian or from minority ethnic communities; Nearly 33% of callers have a disability; More callers identify as trans or gender queer (now 15%). The numbers of people in employment has risen by 51% which may be related to the welfare reforms beginning to have an impact on LGBT communities.
  • 42% of those moving into our supported accommodation had been living on the streets or sofa-surfing. The overwhelming reasons why young LGBT people approach us for supported accommodation is because of harassment, domestic abuse and family breakdown, and we have been able to support more clients this year into more secure accommodation.

It is encouraging that Stonewall Housing has been able to announce that our advice services have grown in 2013 to meet this increase in demand and our projects such as LGBT Jigsaw, LGBT Domestic Abuse Forum and Older LGBT Housing Group continue to influence other agencies to improve their work with LGBT people. However, the threat of future public sector funding cuts means we must continue to negotiate for the continued funding for our vital services, review how we can reduce costs and attract new funding to develop our vital services.

As we approach a new year we need your help.

Please donate what you can and also consider joining us. We are also on the look out for new Management Committee members to help shape our direction in the future.

Stonewall FINAL Accs 2013.pdf


This is number 21 in a series of 30: Stonewall Housing at 30.

Posted on 15 November 2013 by Hamish McDonald

Category advice

The advice we provide: #SH30/7

Every year, we provide specialist housing advice to hundreds of lesbian, gay, bisexual and trans people. Here is a snapshot of who we advised last year and why they came to us for advice.


If you want more information about the advice we provide, and the numbers of LGBT people who have used our service, please contact us. 

Coming soon will be more details about the advice we've provided this year, as well as between 2007 and 2012. 

Download a copy of this infographic.

download PDF

This is number 7 in a series of 30: Stonewall Housing at 30.

Posted on 7 June 2013 by Bob Green

Category advice

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